The Henry Ford is a nonprofit organization, an internationally recognized cultural destination, and a one-of-a-kind workplace. Our team is inspired daily by one another as well as the authentic stories of innovation that we share across our four venues. We want you to be a part of this legacy and take it forward.
The Guest Services Associate delivers world class service and hospitality to our guests visiting the Henry Ford Museum of American Innovation, Greenfield Village, Ford Rouge Factory Tour, and Giant Screen Experience by providing hospitality, service, and knowledge to all guests. Responsible for orientating guests, sales of daily admissions products and annual memberships, ticket redemption at all entrance points, sales of rental equipment, operation of the GSE, and other duties as assigned. Weekend and occasional evening hours are required to meet the needs of The Henry Ford and to maintain the guest service standards and goals of the department. Reports to the Guest Services Supervisors and Managers.
Essential Responsibilities
Your Qualifications
The Henry Ford is an Equal Opportunity Employer.
The Henry Ford prohibits discrimination based on race, color, sex, sexual orientation, gender, gender identity/expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. This Policy applies to any employment, donor or volunteering opportunity (including but not limited to recruitment, hire, employment, program participation, promotion, salary, benefits, termination and all other terms and conditions of employment or service as a volunteer).